Customer Service Hours:
9am – 5pm MST
If you email or call outside of these hours, we will respond on the next business day.
Do you have size charts for your apparel?
We carry over 100 different brands. They all use their own measurements and size charts. These size charts are shown as a picture on the product listings.
Can I Cancel My Order?
Please contact us at firstname.lastname@example.org as soon as possible with any cancellations. We will try to cancel the order before it ships. We cannot cancel your order once it has shipped out.
Can I Change My Order?
Please contact us at email@example.com as soon as possible with any order changes. We will try to make the changes before the order ships. We cannot change your order once it has shipped out.
What forms of payments do you accept?
We accept the following forms of payment:
- American Express
Please Note: If an order is attempted and your credit/debit card is declined for any reason other than insufficient funds, the funds may be “held” by your financial institution until the transaction in question is settled. Transactions are usually pending for a period of 3-5 business days (or whenever the credit card authorization batch is cleared). We have NO control over this. It may appear that we have charged your credit card, but please know that we haven't.
Do you accept international credit cards?
No. We do not accept credit cards that are based outside of the United States and Canada.
How can I pay if I am outside of the United States or Canada?
International customers must select PayPal as their payment method during checkout. This does not require you to have a PayPal account. This method just processes your credit card through PayPal.
Are your prices listed in US dollars?
Yes. All our prices are listed in USD.
Returns & Exchanges:
Do you accept returns/exchanges?
Yes we do! We want you to love your purchases. If you are not 100% satisfied, you may return or exchange your item(s) as long as your return meets the following requirements:
- All returns/exchanges must be made within 14 days of receiving your purchase.
- Items must be unworn, unwashed and in brand new re-sellable condition with tags and original packaging.
- Items for return or exchange need to be free of the following:
- Deodorant Stains
- Smoke or Perfume Scents
- Animal Fur/Scent
- Rips or Tears
- Stains of Any Kind
- Makeup on Item
- Scuffs on Soles of Shoes
- Please do not send back apparel balled up in a clump of wrinkles.
- Tape/Shipping Labels on Shoe Boxes: If returning shoes, do not use the shoe box as the shipping box. The shoe box is considered part of the item and should not be damaged. The shoe box must be placed inside a shipping package.
Are there any items that cannot be returned?
Yes. Items that cannot be returned are:
- Makeup/Grooming Products
- Body Jewelry
- Art Canvases (They are made to order)
How do I return or exchange my item(s)?
Mail your item(s) back to us at:
522 W Colorado Ave
Colorado Springs, CO 80905
Please include with your item(s):
- Your name and order number.
- A note stating whether you are returning the item(s) for a refund or if you would like an exchange.
Will I be notified when my return is received?
Yes. We will email you to let you know that we have received your returned item(s).
Will my refund or exchange be processed right away?
Yes. Once we have received your return, your refund will be credited back to the original method of payment right away. It may take 1-3 business days for the refund to fully process and reach your account.
If you have requested an exchange, we will email you again when your new order is processed and shipped.
- Note: We are unable to guarantee that your exchange merchandise of choice will be available at the time your order is processed. If this is the case, we will refund your charges back to the original method of payment.
Do I pay the return shipping?
Yes. Customers are responsible for any shipping costs incurred for sending the items back to us.
Shipping & Delivery:
.When will my order be shipped?
Orders will be processed and shipped within 1-2 business days. Business days do not include weekends or bank holidays.
- Note: Made to order products may have a longer processing time. The processing time for these products will be listed on the product page.
What shipping methods do you use?
- The majority of our items ship domestic orders via USPS First Class Mail or USPS Priority Mail. Both are an expedited service.
- Most shoes ship via UPS or Fed Ex.
Do you offer 1-Day or Overnight shipping?
Unfortunately, we do not offer Express or Overnight shipping at this time.
Do you offer combined shipping discounts?
We do. If multiple items are ordered, items may arrive in separate packages, however you will still receive the combined shipping discount.
Can I track my package?
Yes. Every package will have a tracking number which will be emailed to you once it ships.
- Please note: Tracking may not always show up in the USPS system right away.
Do you have a retail store where I can pick up my order?
- Hell's Boutique is 100% online. At this time, we do not have a retail location where customers may pick up their order.
Do you ship internationally?
Yes we do! International customers please note:
- Hell's Boutique does not charge or collect customs fees, import duties or taxes which may be levied once the package reaches the destination country.
- Unfortunately, we have no control over delays in customs, however, we will fill out all paperwork correctly including tariff codes to help speed up the customs process.
Do you ship every item internationally?
No. At this time we do not ship the following internationally:
- Loungefly Licensed Products (outside of US and Canada)
- Large Art Canvases (Size D and E)
Are there any countries/regions that you do not ship to?
Yes, unfortunately, we currently do not ship to China, Hong Kong, Taiwan, South America, or Africa.
We try our very best to keep a very accurate inventory, but there are times when an item that you ordered may be out of stock. On that rare occasion, we will let you know that an item in your order is out of stock. You will have the option to choose another item, or a refund of that part or your order.
Still have questions?
Your shopping experience is important to us. If you have any questions that haven’t been answered here, please contact us at firstname.lastname@example.org and we will get back to you as soon as possible.